PROS / Vivid Seats has a rewards program for frequent ticket buyers.
CONS / This concert ticket website lacks pick-up centers that would make it easy to buy and pick up tickets, especially for spontaneous decisions to go to a concert.
VERDICT / While not always the cheapest service, Vivid Seats nonetheless offers a good selection of tickets at reasonable prices. Plus, it has features and support to make buying concert tickets easy.
Sometimes, a recording cannot compare to hearing your favorite artist live. The right online concert ticket site can help you find tickets to your favorite concerts at an affordable price. With its fair pricing, features for frequent concertgoers and great customer service, Vivid Seats has earned our Top Ten Reviews Silver Award.
Vivid Seats is a secondary marketplace, which means the items listed have all been purchased at least once by the time they are posted on this concert tickets site, whether by brokers or private consumers. You can often find concert tickets for sold-out events, and the tickets are backed by a guarantee.
Vivid Seats has a nice set of features for the ticket buyer and seller. You can have them shipped, stored at will-call or emailed to you for printing. All these options cost extra, but that is the case with most concert ticket websites. Vivid Seats also offers paperless tickets, or "flash seats." With this option, you bring an ID and the credit card you used to buy the ticket to the concert. The attendants will swipe your card and verify your identity and purchase, and you're in. This is not available in all venues, and you won't be able to resell the tickets if you can't attend the concert.
You can sometimes find parking passes and VIP tickets on this site if someone has them for sale. If you are on a budget and want to take a chance on getting tickets at a lower price, you can set a price alert for when tickets in your price range become available.
This website offers several incentives for people who purchase large numbers of tickets or those who purchase often. You can get free or discounted tickets for buying in bulk, gift cards if you attend multiple events and discounts for attending the same event twice. These are not limited to concerts either.
You can purchase gift cards from Vivid Seats for the music lover in your life – or the sports lover, as they are good for any Vivid Seats event, not just concerts.
You can also sell your concert tickets online with Vivid Seats. This service does not charge you to list them and takes a 10 percent cut of whatever the seller makes, which is a standard procedure among concert tickets sites.
This service offers a mobile app for buying tickets on your phone. You can use this convenient feature to purchase tickets while you are out, or right before the concert starts. While the app has a will-call option, it doesn't offer pick-up centers like some of the other reviewed services do.
Vivid Seats' search function allows you to seek tickets by area, artist or date. The website defaults to your location, so you can also see a listing of all events in your area from the homepage. In the sidebar, you can browse the current, hottest music tours.
Interactive seating charts are available for many, but not all, of the venues. That means you can click on a section of seats and information specific to those seats pops onto your screen. You can also sort the list by section, row and price. If any of the seats have attached VIP packages or parking passes, you'll see a note with the listing. This website also provides a slider to let you set your price range. This is standard on many sites and is helpful when you know your budget.
You can feel secure purchasing for this company, as it doesn't just depend on its own internal security but employs expert organizations, like TRUSTe, the National Association of Ticket Brokers, VeriSign and McAfee SECURE. It does not offer a money-back guarantee if you cannot attend the event but does guarantee that the tickets you purchase are the ones you get, and that if you buy more than one ticket, they are seated together unless otherwise stated on the website.
Help & Support
Vivid Seats has strong customer service. The live-chat option is especially convenient. You can also contact support by telephone and email. The Vivid Seats FAQs page is easy to find and use, with subheadings to help you quickly find answers to specific questions.
Vivid Seats is an excellent place to buy concert tickets online. It has comparable prices, plenty of purchase options, gift cards and rewards programs and good customer service. Its site is secure and its integrity is monitored by third-party organizations. It's definitely a site to check out when buying or selling concert tickets.